Refund policy

Return & Refund Policy – Shafaf Beauty

At Shafaf Beauty, customer satisfaction is our priority. We strive to provide high-quality, authentic products and a smooth shopping experience.

Return Eligibility

  • Customers may request a return or refund within 3 days of receiving the product.

  • Products must be in original condition unless there is a defect or issue.

Refund for Dissatisfaction
If you are not satisfied with the product, you may request a refund. Each case will be reviewed to ensure fairness.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, you are eligible for a replacement or full refund.

  • Customers must provide clear proof (photos or videos) of the issue.

Proof Requirement
To process any claim, proper proof (unboxing video or images) is required.

Refund Method
Refunds are issued through:

  • Bank transfer

  • JazzCash / Easypaisa

  • Store credit (if preferred)

Shipping Charges
Shipping charges (Rs. 300) are non-refundable.

Inspection Process
All returns are inspected before approval of refund or exchange.

Our Commitment
We ensure all products are 100% original and imported. However, results may vary depending on skin type.